Customer Service

Next Day Shipping May 11 2014

For New Zealand residents, we endeavour to ship stocked items, excluding punch bags, within the next day once your purchase has been made. 

Terms & Conditions May 11 2014

This Terms & Conditions document (together with the Delivery PolicyReturns Policy and Privacy Policy pages on this site) governs the use of 'From The Corner' services (the Service) including shopping and participation in promotions run by 'From The Corner'. By using the Service, you agree to be bound by this document (and those pages).


Purchasing through 'From The Corner'

Shopping with 'From The Corner' and its suppliers is designed to be informative, easy, interactive and fun. Please take the time to read these Terms and Conditions about our Service so you can be fully informed about your rights and how to do business with us.

Products displayed on the website or on our social media sites are offered through 'From The Corner' by its Suppliers. They can be purchased using a secure online credit card transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment and for other use as described in our Privacy Policy. You will be asked to register as a member of 'From The Corner' when you make your first purchase. You don’t need to register with us to purchase. You can make a purchase as a "guest". You do not need to first purchase from us or our Suppliers to receive information from us. You can also register to receive our email newsletter and/or follow us on our social media sites. Apart from the many member benefits, including receiving regular emails containing special deals and news, your shopping address details will be filed saving you the effort of entering these details each time you checkout. We encourage you to register with us to make your shopping experience easier.

Products will be supplied to you by 'From The Corner' on behalf of our Suppliers. After placing an order, you will receive an email acknowledging receipt of your order. Once your payment has been confirmed you will receive an email, which contains a link to your tax invoice. It is important you retain a record of your order. This form will have essential information, which will allow you to track the status of your order or make a query regarding your order. 

'From The Corner' is promoting products on behalf of its Suppliers. 'From The Corner' does not warrant or guarantee the claims made by our Suppliers about the performance and specifications of their products. Please read and carefully follow any and all instructions received with the product you have purchased. 'From The Corner' shall not be responsible for any loss suffered, howsoever arising, from use of any product purchased via 'From The Corner'. 'From The Corner’s' maximum liability, in respect of any claim arising in relation to any product purchased from it, shall be equivalent to the purchase price paid for the product together with any handling, delivery and/or administration charges paid in respect of the product.

 

Pricing

All prices and delivery charges on our site are in New Zealand dollars (NZ$) and include New Zealand GST. We reserve the right to alter prices and delivery charges for any reason at any time. If this should happen after you have placed an order, we will contact you prior to processing it. Product pricing is set according to the instructions of our Suppliers.

'From The Corner' will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under its contract with you that is caused by an event outside its reasonable control.

Contracts for the purchase of products using the Service, and any dispute or claim arising out of or in connection with them or their subject matter or formulation, will be governed by New Zealand law. Any such dispute or claim shall be subject to the non-exclusive jurisdiction of the New Zealand courts.

 

Product Availability

Products are sold through 'From The Corner' by its Suppliers. From time to time, our Suppliers may run out of the product you wish to purchase or obtain as an exchange. If the product you require is no longer in stock and is not due back in stock, we will issue you a credit for the value of that product for future use.

 

Use of the Service by You

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.

You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.

The Service's content, information and advice is free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

Other than connecting to 'From The Corner’s' servers by HTTP requests using a web browser, you may not attempt to gain access to 'From The Corner's' servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, 'From The Corner' and/or the Services.

 

Copyright

'From The Corner' and its logo device are registered Trademarks of 'From The Corner Limited'. 'From The Corner Limited' is the owner of the copyright and other intellectual property rights in the material contained in the Service or is permitted by the owner to use such material. No permission is given in respect of the use of such mark or rights, and such use may constitute an infringement of the owner's rights.

 

Vouchers

You may receive a promotional voucher from us. Please refer to the Terms and Conditions on these vouchers. Vouchers must be redeemed within the stipulated timeframe. 'From The Corner' does not accept any responsibility for lost, stolen or expired vouchers. We regret to advise we are unable to reissue a lost or stolen voucher without adequate proof of purchase and customer identification. Please ensure you enter the appropriate code when using your voucher.

 

Excessive use or abuse of the Service

'From The Corner Limited' takes its responsibilities as a promoter of consumer goods and services seriously. We value our reputation highly. If we believe, in our sole opinion, that your purchasing behaviour could be considered harmful to you or us, we reserve the right to notify you of our concerns and will agree with you an appropriate course of action should our or your concerns be such that assistance is deemed to be appropriate. If you feel you require assistance or wish to discuss a potential compulsive purchasing behaviour, please contact us here.

 

Right to cancel your account and the Service

You have the right to cancel your account with us at anytime. Please login to your account and follow the steps to deleting your account. 'From The Corner' reserves the right to cancel your account and not accept any further orders from you if we believe, in our sole opinion, that you have operated your account in a manner which breaches our Terms and Conditions of use.

 

Feedback and Complaints about our service

'From The Corner' takes its responsibilities as a promoter of consumer goods and services seriously. We also value your feedback about how we can improve our service. If you have a complaint or wish to make a suggestion, please send us a message here and a member of our Customer Team will deal promptly with your email. 

 

Disclaimer and Changes

'From The Corner' reserves the right to change, delete or move any of the material on the Service at any time without notice, including these Terms and Conditions.

'From The Corner' shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of, or reliance on the Service, or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.


Delivery Policy May 11 2014

'From The Corner' will always do our best to get your order to you as fast as possible.

All orders are sent by either a courier company or freight company depending on the size of the order.
Orders that are received on a business day, will generally be dispatched on the next business day.

Your tracking information will be emailed to you so that you can track and trace your order on the carrier’s website once it has been processed.

Most customers receive their order within 14 working days. This might take longer if you have a rural delivery address or live in the lower South Island.

The cost of the freight is shown once you have reached the check out. 
Orders placed after 3pm on Friday, on public holidays or the weekend will not be processed until the next business day.

As always, if you have any queries or requests, get in touch here.


Privacy Policy May 11 2014

'From The Corner' is totally committed to protecting the privacy of our site visitors and customers. 'From The Corner' will not disclose information about our customers to third parties except where it is part of providing a service to you such as arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

 

Marketing & Communication

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post and telephone. You will also be given the opportunity to receive such communications from us. 

All 'From The Corner' members have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you should opt-out by clicking on the "unsubscribe" link at the bottom of every email we might send you.

 

Personal Information

You may give us information about yourself, such as your name, address, email address and telephone numbers, when, for example, you purchase a product through 'From The Corner', register for our email newsletter or join our social media sites and services. If you do not give this information, 'From The Corner' may not be able to provide goods or services to you. When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.

We do not sell, trade or rent your personal information to others.

However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.

 

Security

We take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers, and industry standard data encryption whenever we are receiving or transferring your information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

 

External Website Links

Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

 

Policy changes

We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. This document represents our privacy policy as at 1 May 2014.

 

Feedback

We welcome your questions and comments about privacy at 'From The Corner'. Please get in touch here


Returns Policy May 11 2014

'From The Corner' provides a 30 day money back guarantee for all purchases. This guarantee is in addition to any rights you may have under the Consumer Guarantees Act 1993. This guarantee entitles you to return the goods at any time within 30 days of purchase if you are not completely satisfied with your purchase for any reason, provided it is returned in original condition and with all packaging intact. 

 

How to return:

Request a returns form by contacting 'From The Corner' here. Please return it in original condition complete with all the packaging by addressing the parcel to the address below. Fill in your details and attach it with your returned good(s).

Please return parcel to:

Product Returns, From The Corner Limited, 1 Elam Street, Parnell, Auckland 1052

Please note: Unfortunately, your postage charges on returns are not refundable unless the product is deemed to be faulty or damaged. The cost of your return will be credited to you once we agree that the product is faulty, incorrectly sent or damaged.